FAQ
MAILING SCHEDULE
Sign up by the 15th of the month to receive the next month’s curated envelope.
Members pay one month in advance. Our sign‑up window runs from the 16th of one month to the 15th of the next. Whatever period you join in, your first mailing will arrive the following month. For example, if you sign up anytime between January 16 and February 15, your first piece of mail will be sent in March. Please see the calendar below for a visual representation.
RETURNED MAIL
If your envelope is returned due to your address being incorrect, insufficient or undeliverable, you will need to pay $2.00 to have it re-shipped. If your mail is continually sent back to me, I will ask that you provide a different address for it to be shipped to along with paying the $2 per envelope to cover the cost of shipping.
If you would like to have it sent out again, please confirm your address (or send a different address) and you can send the $2.00 reshipping fee to my venmo or zelle (please email to arrange).
If your mail has been returned multiple times and no response is given through email, your subscription will be cancelled and a refund will be sent if requested within 14 days.
UPDATING PERSONAL INFORMATION
You can update your address and manage your subscription through your account by clicking on the account page at the top of the navigation menu. If you have moved, please make sure to update your address as soon as you can to ensure that your mail arrives to your new location. Please send me an email to confirm the change as well - Natasha@moonlight-studio.com
HOW ARE ENVELOPES SHIPPED?
All mailers are sent out via snail mail using a standard postal stamp, so tracking is not available. This is to help keep the Mail Club affordable ♡
DAMAGED MAIL
If your mail has arrived damaged or incorrect, please email me within 30 days at Natasha@moonlight-studio.com with your name and photos of the items and I will do my best to get a replacement sent out to you.